One inbox, fully understood.

Triage, routing, an assistant that knows your patients, and the compliance groundwork underneath all of it. Here's what's actually running today.

Triage & routing

Multi-intent triage
A refill and a symptom question in the same text. Base Camp catches every ask, not just the first one.
Multi-owner routing
Clinical and housekeeping asks route to the right teammate automatically, never every teammate at once.
A safety net that never guesses
Emergency language is caught by a fixed keyword check before any AI model gets a vote.
Skips the noise, not the news
Once a teammate is already handling a thread, Base Camp stays quiet instead of paging everyone again. A real emergency mid-thread still gets caught.
Configurable routing recipients
Doctor, nurse, front desk, or a role unique to your practice. Each one carries plain-English instructions for what routes to it.
Call & voicemail triage
Missed calls and voicemails are transcribed and triaged like any text message.

Ask, don't scroll
The health agent already knows a patient's history. Ask instead of digging back through the thread yourself.
Full chat history
Every patient conversation, including call transcripts, searchable in one place.
Chrome extension companion
The same assistant, one click away from any tab, including Spruce itself.

Manage your practice's growth
Active and new patients, message volume over time, and which patients have gone quiet for 90 days or more, so you catch churn before it happens.
Generate custom charts
Ask the health agent for a chart in plain English and get one drawn from your practice's own data, no spreadsheet required.
Know who's waiting right now
How many patients are still waiting on a reply and for how long, from under an hour to over a day, next to your median first-response time.

Spruce integration
Connects directly to the messaging platform you already use. Webhooks, credentials, and history sync are all handled for you.
Per-user staff accounts
Every staff member gets their own login and their own audit trail.
Built for practice groups
Each practice's data, staff, and Spruce connection stay fully isolated.

HIPAA compliant
Hosted under a signed Business Associate Agreement, top to bottom.
Encrypted at rest
Patient information is encrypted in the database, independent of the hosting provider's own protections.
Append-only audit trail
Every access and every action is logged: who, what, and when. The log can't be edited after the fact.